Support

 

I am considering buying from Mod Squad,

but would like to know why I should?

 

We are a company that always puts our customers ahead of any other factor, that is why we always strive to provide the absolute best service and product. The fact that so many companies say this is almost enough to turn it into a meaningless cliché. The difference with us and a lot of other companies is...we actually do it.

 

Pre sales advice: If you are considering buying from us, but are unsure of exactly what you want, we are always here to help. We can be contacted through many different mediums including phone, email, forum and live internet chat through our site. If you dont feel like asking someone, but prefer to make your own decisions, we also have our component buying guide and FAQs which will allow you to get a better understanding of the basic principles of a computer's components as well as the various avenues available to help make a better decision. Additionally, whenever we have some spare time, we test and review many of the latest components and technologies and publish them in easy to read articles It can be complicated process choosing what to use in a fully Custom PC, and the most expensive option is not always the best choice, so don't hesitateto contact us for help with a specification.

 

Order advice: Once an order has been placed, if we feel that an improvement can be made without additional costs, we will advise you on possible improvements. For example, a computer has been ordered with a memory that it isnt performing as well as we would expect for that configuration. In this instance we will advise you accordingly and inform you of any alternatives before going through with a build. We feel it is important not to say 'yes' to everything, but rather use the experience we have accumulated over the years we have been in business, to advise customers on the best choices to make.

 

Quality components: We use what we feel are the highest quality products in our PCs. While you may not always find the manufacturer you had in mind, you will find the manufacturer that is making a product that will be of the highest standard for your PC. We use components that we have tested ourselves, that were the quietest, longest lasting and fastest. Sometimes, the ‘must have’ products are not always the best and while we will sell these we will always point out that they do not live up to their hype.